Refund Policy

Due to the nature of the digital files and the fact that digital files, once sent, cannot be returned, we do not refund. We will issue refund in case that the files are not complete, corrupted or we could not deliver your files. Please review the samples before placing your order.

We strive to achieve zero refunds through a sufficient and foolproof system of verification and purchase as follows. We have sufficient check points to ensure that the product is verified from all possible characteristics before buying.  All our products are digital downloads and hence not returnable. However, an extreme case of human error or a technical failure on our part shall be handled internally between the Site Owner’s dedicated customer support via E-mails or Live Chat and amicably resolved based on a case to case basis.

To clarify, we will NOT issue refunds for any of the following reasons. Note that this is not a comprehensive list and unless otherwise stated in this policy, refunds will not be granted for any reason. We may, at our discretion, offer store credit for situations in which a refund is not an available remedy

  • You thought you were purchasing the textbook.
  • You feel the test bank or solution manual lacks sufficient content, e.g. you were looking for short answer questions but the test bank only contains multiple choice. This is one of the reasons we provide a sample chapter for every test bank we sell; the sample should eliminate any confusion regarding the test bank’s contents.
  • The test bank did not meet your expectations.
  • You purchased the wrong edition.
  • You are unable to open the compressed file(s) or individual chapter files contained within. If we deem the issue is on our end, we will either replace the files or, at our discretion, refund the purchase. Otherwise, it is your responsibility to make sure you have the appropriate software to open and view the files. That said, we recognize that technology is not a perfect science, so should you run into any problems, we are always happy to assist you.